COVID-19

Know Before You Go: NEW COVID Safety Protocols

The health and safety of our audiences, artists, and staff is our top priority. Starting September 20th, all patrons (age 12 and over), employees, contractors, vendors, and volunteers must wear a mask AND provide proof of full vaccination status OR a negative test result within the past 72 hours to attend performances at Memorial Hall.

If you still need to get your vaccine, visit hamiltoncountyhealth.org for information and to book your appointment today.

 

Before you arrive:

  • Please review all information on this page. If you have additional questions, you can call the box office at 513-977-8838.
  • Bring a photo ID.
  • Please take a photo or bring a physical copy of your COVID19 vaccination record card.
    • “Fully vaccinated” means that a ticket holder’s performance is at least 14 days after their final vaccine dose (Moderna, Pfizer, or Johnson & Johnson)
  • In the alternative, patrons can provide a negative diagnostic test result received within 72 hours prior to the event.
  • Don’t forget your mask!

Here’s what to expect when you get to Memorial Hall:

  • A tent will be set up outside of Memorial Hall and will be operational at the time doors are open, 60 minutes prior to showtime. All patrons will stop at the tent prior to entering the building.
  • At the tent, patrons will provide their vaccine card, a photo of their vaccine card, or other evidence of having become fully vaccinated, or a negative test result within the past 72 hours; along with photo ID. 
  • Children under age 12, who are currently not eligible to be vaccinated, will be required to wear a mask, but not required to show proof of vaccination or a negative test result 
  • Once vaccine status or negative result is confirmed, patrons will be given a wristband.
  • Volunteers at the entrances to Memorial Hall will confirm that all patrons entering the building have a wristband and are wearing a mask. Patrons without a wristband will not be admitted, and may receive a full refund.

Inside the Hall:

Concessions will continue to be sold at Memorial Hall, and it is understood that patrons will lower their masks when actively eating and drinking. Patrons are expected to wear their masks at all times when they are not actively eating or drinking.

Accommodations: 

Memorial Hall will provide reasonable accommodations for individuals with disabilities. Individuals who need to request an accommodation should contact Jared Webster at 513.977.8838 (Tu – Fr, 1pm – 6pm) at Memorial Hall as soon as possible, but no later than 72 hours prior to the event, so Memorial Hall has sufficient opportunity to engage with the patron.

REFUNDS

  • Patrons who are not willing or able to meet these requirements may be issued a full refund.
  • Refunds may be requested by calling the box office at 513.977.8838 (Tu – Fr, 1pm – 6pm) and must be requested at least 24 hours prior to your ticketed show.

Any person who has tested positive for COVID-19 within the past 10 days, or experiencing any of the following symptoms of COVID-19, should not enter:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Headache
  • Muscle or body aches
  • Diarrhea
  • Sore throat
  • Nausea or vomiting
  • New loss of taste or smell
  • Congestion or runny nose

DETAILED PROTOCOLS: Memorial Hall is committed to providing a safe and sanitary environment for the execution of events by our rental clients. To that end, we will be employing the following protocols: 

  • Hand sanitizer will be available at key points throughout the facility.
  • Memorial Hall staff and volunteers will:
    • Wear masks at all times. If appropriate, staff will also wear gloves.
    • Regularly wash their hands
    • Regularly disinfect public spaces, with a focus on high-touch areas, before, during and after events.
    • Be sent home if exhibiting signs of infection
  • All patrons will acknowledge the regulations for admittance to Memorial Hall, either through the online purchase process or by signing a waiver upon entering the facility. Those regulations include:
    • Patrons are required to wear face masks at all times while in the facility.
    • Patrons who exhibit symptoms of COVID-19 will be asked to leave.
    • Patrons who do not respect building regulations, including social distancing, will be asked to leave.
    • Patrons must be prepared to provide their contact information to Memorial Hall staff should we need to assist in contact tracing.
  • Bar service:
    • Bars will not accept cash. Credit cards will be swiped by the patron and will not be touched by staff.
    • Plexiglas barriers will be placed between bar staff and patrons.
    • Beverages must be enjoyed while seated.
  • Vendors / Merchandise Sales:
    • Vendors are encouraged to use touchless payment systems
    • Vendors will wear facemasks at all times
    • Vendors are encouraged to prevent patrons from touching merchandise prior to purchasing.