Know Before You Go: COVID Safety Protocols

With the receding threat of COVID-19 in our community, and the CDC’s February 25 guidance, Memorial Hall will be implementing Artist and Client Preference Safety Protocols beginning on March 28, 2022.

Here’s what that means for our guests:

  • Our national touring artists, resident partners and rental clients will now choose for themselves whether they wish for Memorial Hall to implement mask requirements and screen for proof of full vaccination (or negative test within 72 hours of the event).
  • Health requirements for each event can be found in the individual event listings at, as well as on Ticket buyers will also be apprised via email if the health requirements for their event have changed. If you have any further questions about the health requirements for your event, please call the Memorial Hall Box Office at 513.977.8838 (Tu – Fr, 1pm – 6pm).
  • Attendees of private rental events at Memorial Hall should contact the event organizer to ascertain the health requirements that will be implemented, or call Christina Mason at 513.977.8017.
  • For events where the artist, resident group or rental client have elected to enforce safety protocols, the event listing will include this language: “At the request of the artist, promoter or host of this event, all patrons (age 12 and over), employees, contractors, vendors, and volunteers must wear a mask AND provide proof of full vaccination status OR a negative test result within the past 72 hours in order to attend.”
  • For events where the artist, resident group or rental client have elected not to enforce any safety protocols, masks will be optional, and vaccination status will not be checked upon entry. Events with these conditions will be listed as “Masks are optional for this event. Confirmation of vaccination status is not required.”
  • Should the changing safety protocols for your event make it impossible for you to attend, please call the Memorial Hall Box Office to discuss your options at 513.977.8838 (Tu – Fr, 1pm – 6pm).

The following is a current list of events for which masks will be required and proof of full vaccination (or negative test within 72 hours of the event) will be required:

  • 7/19 Mary Chapin Carpenter
  • 9/10 Pinkalicious
  • 9/19 Herb Alpert and Lani Hall
  • 10/19 Madeleine Peyroux & Paula Cole
  • 11/3 Chris Smither & Tim O'Brien
  • 11/10 Majesty: A Tribute to Queen

For events where COVID-19 health protocols are being implemented, please review the below information prior to your visit:

Before you arrive:

    • Please review all information on this page. If you have additional questions, you can call the box office at 513-977-8838.
    • Bring a photo ID.
    • Please take a photo or bring a physical copy of your COVID19 vaccination record card.
      • “Fully vaccinated” means that a ticket holder’s performance is at least 14 days after their final original vaccine dose (Moderna, Pfizer, or Johnson & Johnson). A Booster dose is not required.
    • In the alternative, patrons can provide a negative diagnostic test result received within 72 hours prior to the event.
    • Don’t forget your mask!

Here’s what to expect when you get to Memorial Hall:

    • A tent will be set up outside of Memorial Hall and will be operational at the time doors are open, 60 minutes prior to showtime. All patrons will stop at the tent prior to entering the building.
    • At the tent, patrons will provide their vaccine card, a photo of their vaccine card, or other evidence of having become fully vaccinated, or a negative test result within the past 72 hours; along with photo ID. 
    • Children under age 12, who are currently not eligible to be vaccinated, will be required to wear a mask, but not required to show proof of vaccination or a negative test result 
    • Once vaccine status or negative result is confirmed, patrons will be given a wristband.
    • Volunteers at the entrances to Memorial Hall will confirm that all patrons entering the building have a wristband and are wearing a mask.

Inside the Hall:

Concessions will continue to be sold at Memorial Hall, and it is understood that patrons will lower their masks when actively eating and drinking. Patrons are expected to wear their masks at all times when they are not actively eating or drinking.


Memorial Hall will provide reasonable accommodations for individuals with disabilities. Individuals who need to request an accommodation should contact Jared Webster at 513.977.8838 (Tu – Fr, 1pm – 6pm) at Memorial Hall as soon as possible, but no later than 72 hours prior to the event, so Memorial Hall has sufficient opportunity to engage with the patron.


    • Refunds are not available, but if you are not able to attend, the box office is happy to discuss your options at 513.977.8838 (Tu – Fr, 1pm – 6pm).

Any person who has tested positive for COVID-19 within the past 10 days, or experiencing any of the following symptoms of COVID-19, should not enter:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Headache
  • Muscle or body aches
  • Diarrhea
  • Sore throat
  • Nausea or vomiting
  • New loss of taste or smell
  • Congestion or runny nose

DETAILED PROTOCOLS: Memorial Hall is committed to providing a safe and sanitary environment for the execution of events by our rental clients. To that end, we will be employing the following protocols: 

  • Hand sanitizer will be available at key points throughout the facility.
  • Memorial Hall staff and volunteers will:
    • Wear masks at all times. If appropriate, staff will also wear gloves.
    • Regularly wash their hands
    • Regularly disinfect public spaces, with a focus on high-touch areas, before, during and after events.
    • Be sent home if exhibiting signs of infection
  • All patrons will acknowledge the regulations for admittance to Memorial Hall, either through the online purchase process or by signing a waiver upon entering the facility. Those regulations include:
    • Patrons are required to wear face masks at all times while in the facility.
    • Patrons who exhibit symptoms of COVID-19 will be asked to leave.
    • Patrons who do not respect building regulations, including social distancing, will be asked to leave.
    • Patrons must be prepared to provide their contact information to Memorial Hall staff should we need to assist in contact tracing.
  • Bar service:
    • Bars will not accept cash. Credit cards will be swiped by the patron and will not be touched by staff.
    • Plexiglas barriers will be placed between bar staff and patrons.
    • Beverages must be enjoyed while seated.
  • Vendors / Merchandise Sales:
    • Vendors are encouraged to use touchless payment systems
    • Vendors will wear facemasks at all times
    • Vendors are encouraged to prevent patrons from touching merchandise prior to purchasing.